Full Pricing Information
Since we're pay-as-you-go, there's a few situations that require a fee outside of the normal transaction fee.
All Pinch Fees
All prices are in Australian dollars and include GST. Prices are applicable for Australian businesses only, please contact us for pricing in all other countries. Fees are subject to change. All fees are net settled to your account or collected via Direct Debit if required.
Direct Debit Bank Account Transaction Fee
1% + 30c
per transaction with
fees capped at $5
Standard Usage Fees
- Domestic Transaction Fee: 1% + 30c - Charged each time take funds from a domestic bank account
- Transfer fee: $1 - Charged each time we bulk settle funds to your account
- Refund fee - A fee equal to the transaction fee will be deducted from the merchant. The customer is always refunded the full amount.
- Dispute Fee: $25 - Charged if a customer disputes the transaction or claims it is fraudulent
- Declined payment fee: $5 - Charged if collection of payment from a bank account fails
Credit & Debit Card
1.95% + 30c
per transaction (Promotional fees*)
Standard Usage Fees
- Domestic VISA/Mastercard fee: 2.5% + 30c - Charged each time we take funds from a Domestic VISA or Mastercard debit/credit card
- Domestic AMEX fee: 3.3% + 30c - Charged each time we take funds from a Domestic AMEX credit card
- International Card fee: 3.9% + 30c - Charged each time we take funds from an International debit/credit card
- Refund fee: $5 - Charged when you request a credit card payment to be refunded
- Dispute Fee: $35 - Charged if a customer disputes the transaction or claims it is fraudulent
*Promotional Disclaimer (11 Oct 2021 - 31 Dec 2021)
New customers are eligible for a discounted domestic visa/mastercard credit card transaction fee of 1.95% + 30c. This discounted fee will take effect immediately and does not expire, however Pinch reserves the right to revise these fees as per the Merchant Service Agreement. Offer is for new customers only. Offer ends 11:59pm on 31 December 2021.